Terms & Conditions


These terms and conditions and any other documents referred in these terms and conditions (“Terms and Conditions”) set out the legal terms that apply to your use of our e-marketplace platform www.leida.co.uk (the “Website”), any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the “Websites” and “Website” being a reference to any one of them).

1) Understanding these Terms and Conditions
Access to this Website is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.
When we refer to “we”, “us”, “our”, or “ourselves” we mean Leida Products Ltd (“Leida”). Where we refer to “you” or “your” we mean you, the person using the Website. Whenever any words are used herein in the singular or plural form, they shall be construed as though they were also used in the other form in all cases where they would so apply.

On accessing the Website on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Website after changes are posted online will constitute acceptance of the new terms and conditions.

2) About Us
We are Leida Products Ltd and we operate the Website. We are a company registered in England and Wales and our registered office is at Basepoint Innovation Centre, Great Marlings, Luton, Bedfordshire, LU2 8DL. Our registered company number is 08052360 and our VAT number is GB 230 7856 08.

We provide an E-Marketplace to you through the Website; when you purchase products using the Website, you are purchasing them from either Leida or Leida’s Partner Companies (“Partners”) as so named on the Website. It is important for you understand that the contract for the purchase of any product on the Website is between you and the seller – the seller being either Leida and/or the Partner. We act as the principal on behalf of ourselves and as the agent on behalf of our Partners, which are themselves the principals.

3) Our E-Marketplace
The www.leida.co.uk website offers both “Leida merchandise” and Partner merchandise” for sale.

Leida merchandise is all merchandise that we offer on www.leida.co.uk, unless it is identified as Partner merchandise on our website.

Partner merchandise is merchandise that we offer on www.leida.co.uk and identified as Partner merchandise.

4) Online Orders
For orders placed online at www.leida.co.uk, we enter into English language contracts only. When you order Leida merchandise, your contract is with Leida Products Ltd, Basepoint Innovation Centre, Luton, Bedfordshire, LU2 8DL, and when you order Partner merchandise, you enter into a contract with the Partner. Partners are specifically identified on each product details page.

Once you have submitted and paid for your order, we will immediately send you an e-mail in acknowledgement of your order. This confirms that we have received your order, but is not an acceptance of your order.

In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay.

By completing the check-out process you are offering to purchase products from either Leida and/or the Partner. Your order for Leida products is subject to these Terms and Conditions, which are incorporated into the contract between you and us, whereas your orders for a Partner products is subject to that Partner’s own Terms and Conditions which are made available to you during the check out process. All orders are subject to availability and confirmation of the order price, which is determined by the relevant Partner.

To order products you must be over 18 years of age and possess a valid credit or debit card (please see section (7) below for details of acceptable payment methods).

By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).

5) Formation of the Contract with Leida and/or a Partner
When you place an order, you will receive an email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by Leida and/or the Partner. The contract between you and Leida and/or the Partner in relation to the products will not be formed until Leida and/or the Partner accept your order. If your order is accepted, we will send you a confirmation email, which concludes the contract between you and Leida and/or the Partner. Only those products listed in the dispatch confirmation email are included in the contract between you and Leida and/or the Partner.

The identity of the Partner is shown on the order Buy Page when you place an order.
The contract for the purchase of Partner merchandise is between you and the relevant Partner. We are acting as agent and are authorised by the relevant Partner to conclude the contract on its behalf, but we are not a party to that contract and you are not purchasing the products directly from Leida.

6) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, including the information provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered from Leida and/or the Partner, we will inform you of this as soon as possible to give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.

7) Payment
We accept the following payment methods: debit and credit card, and payment through Paypal and Stripe. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. Please note that you are responsible for any costs associated with money transactions.

When you submit your order, a standard pre-authorisation check will be made on your payment card and products will not be dispatched until the details you have provided are verified.
In the unlikely event that Leida and/or a Partner encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.

We reserve the right not to submit your order to the Partner and the Partner reserves the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

8) Delivery
Orders accepted will be dispatched on the next working day following day of receipt (providing that day is a normal working day), but there may be circumstances where delivery is delayed because of events beyond the reasonable control of Leida and/or its Partners. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

Delivery times may vary depending on the availability of the products and your delivery address.

Delivery times are estimates only and cannot be guaranteed. Partner merchandise will be delivered to you directly by the Partners so your order may arrive in multiple deliveries and at different times.

9) Returns Policy
Within 14 Days of purchase for Leida products; for Partner products refer to their own Returns Policies which are made available to you during the check out process.

In all instances before returning a product you must obtain an Authorisation Return Number (ARN). Any unwanted items must be returned within 30 days from receipt of your ARN.

Please make sure you get proof of postage in case your item gets lost in the post.

You have the right to cancel your order in accordance with the United Kingdom’s Consumer Rights Act 2015.

Orders may be cancelled at any time before they are dispatched, please contact our Customer Service Department to do so.

If you wish to return an item you have received because you have changed your mind, or no longer require the item, simply return it within the applicable time limit for Leida and Partner products and a refund will be arranged. All items returned must be unused, and in a re-saleable condition and in the original packaging. Upon receipt and inspection of these items, as long then as they are in a re-saleable condition, we or our Partner will issue a refund as soon as possible.

You are responsible for any costs incurred in returning unwanted goods.

Goods returned because they are faulty or incorrect must be received in the condition that you received them. Once your item has been received and inspected we will arrange for a refund or replacement to be sent as necessary.

Our Delivery & Returns and Privacy Policies are to be read in conjunction with these Terms & Conditions.

10) The Website
We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free. Please contact our Customer Services if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer’s display of the images accurately reflect the true colour of the products.

11) Our Liability in Relation to the Website
We may update or change the Website or its contents at any time, but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.

We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.

Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

12) Other Important Information
Severability – Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

Waiver – If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and that will not mean that we will automatically waive any later breach by you.

Entire agreement – These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.
Events outside of our control – We and our Partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.

An event outside of our control means any act or event beyond our or our Partners’ reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.

If such an event takes place and it affects the performance of our or our Partners’ obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and our Partners’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.

Complaints – We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.

13) Governing Law and Jurisdiction
Anything related to your order, use of the Websites or these Terms and Conditions are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.